Testing

Web Accessibility Audit

You need:

• To determine the compliance level of your online resource against WCAG 2.0
• To identify compatibility issues between the online resource and user agents
• To find out how any accessibility issues can be resolved

We will:

• Conduct a full site audit against WCAG 2.0 to capture accessibility issues to Level A, AA and AAA standards
• Test for issues using a range of browser-based tools, manual code inspection and assistive technologies
• Describe any technical accessibility issues and categorise them against WCAG 2.0 Success Criteria
• Provide tailored technical and best practice recommendations with design and code examples demonstrating how to resolve issues
• Identify the implications related to each accessibility issue and prioritise importance based upon compliance, resources and impact on the end user

Optional extra: User-Based Evaluation 

Mobile App Evaluation

You need:

• To determine the compliance level of your native iOS or Android app against relevant WCAG 2.0 Success Criteria and other standards
• To learn best practice accessibility standards for app design

We will:

• Conduct a technical accessibility assessment of the app to Level AA of WCAG 2.0
• Determine if the app meets global mobile best practice standards
• Complete an evaluation of the app using the Accessibility Inspector on the iOS simulator, CCA for Mac for iOS apps; or using the Android SDK emulator in the Eclipse IDE for Android apps
• Establish if all content and functions of the app are correctly associated with the Accessibility API
• User evaluation with VoiceOver, Siri and Zoom on iOS, or TalkBack, Explore by Touch and Magnification on an Android device
• Provide a written report and analysis of each issue identified with recommendations on how to resolve them, supported with an onsite consultancy arrangement

User Testing

You need:

• To ensure people with a variety of disabilities do not encounter barriers when using your online resource
• To assess the practical accessibility of your online service – issues which may not have been exposed through technical assessments (such as an audit to WCAG 2.0)
• To protect against potential discrimination claims
• To demonstrate your commitment to the Australian Government's Digital Service Standard and/or compliance with W3C and Australian Human Rights Commission recommendations

We will:

• Highlight the strengths and weaknesses of the online resource in terms of practical accessibility
• Gain usability insights from users with various disabilities, such as visual, hearing, mobile or cognitive impairment, who use a range of interaction devices
• Record quantitative data such as task success rates, and qualitative data such as the nature of mistakes made by users as they perform tasks, and incorrect inferences made
• Establish measures of user satisfaction
• Provide clear practical and technical recommendations for making the website more usable for people with a range of disabilities

Statement of Accessibility

You need:

• A formal acknowledgement that you have met WCAG 2.0 to Level A, AA or AAA, usually following an Accessibility Audit or other assessment
• Confirmation that accessibility issues identified on your site have been resolved
• Documentation to support that your organisation is on track towards meeting obligations in line with the Disability Discrimination Act and/or Australian Government's Digital Service Standard 

We will:

• Conduct a post-rectification review whereby two further checks of pages from the online resource are undertaken to confirm that the issues raised have been addressed successfully
• Identify any failures or new issues and provide recommendations for resolution
• Provide a Statement of Accessibility

Benchmark Audit

You need:

• To determine the compliance level of your online resource against WCAG 2.0 to Level A, AA or AAA
• To establish if your organisation is on track towards meeting its obligations in line with the Disability Discrimination Act and Australian Government's Digital Service Standard

We will:

• Identify a representative sample of pages from which to benchmark the accessibility of the online resource
• Determine if the pages meet the accessibility requirements of each WCAG 2.0 Success Criterion according to a graded system – pass, fail or not applicable
• Analyse the results and highlight those issues that cause the greatest barriers to users with a disability

Conformance Audit

You need:

• To determine the compliance level of your online resource against WCAG 2.0 to Level A, AA or AAA
• To identify compatibility issues between the online resource and user agents
• To find out how any accessibility issues can be resolved

We will:

• Provide a full site audit against WCAG 2.0 to capture accessibility issues to Level A, AA and AAA standards
• Test for issues using a range of browser-based tools, manual code inspection and assistive technologies
• Provide a specific example of every WCAG 2.0 Success Criterion not conformed to
• Provide technical and best practice recommendations for resolving issues

Document Audit

You need:

• To identify accessibility issues within documents on your website (Word, Excel, PowerPoint, RTF or PDF)
• To find out how any accessibility issues can be resolved

We will:

• Assess documents against applicable WCAG 2.0 Success Criteria and other research-based guidelines
• Test accessibility of documents using assistive technologies
• Benchmark the level of accessibility of the document format as a whole
• Provide technical and best practice recommendations for resolving issues using related software